Martin Schofield, Itim. Always had an IT background and always in retail. Joined Harvey Nichols as Head of IT...
Role at Harvey Nichols
Retail Operations Director. Always had an IT background and always in retail. Joined Harvey Nichols as Head of IT, picked up Logistics and recently given UK and International stores to manage.
Best part of job
The world of high fashion is slightly surreal. Whether it be hitting the shows at New York fashion week or travelling the world looking at existing or potential sites - there are worse IT jobs.
My overall approach
Get it done and get it done for the right reasons. Be strategic but don't be afraid to be tactical along the way. My pet hate is 'IT and the Business'; I view IT as a fundamental part of the overall business and it should be managed as such. IT should not be afraid to lead and challenge.
First thing I say to suppliers
What makes you any different? Isn't everybody a treble accredited Microsoft double gold partner?
Published July 2009
This is very true, but how do you deal with suppliers that just won't listen? Do you swallow your morals and say the customer is always right?